Terms & Conditions
Appointments and Demonstrations.
We are an audio specialist retail consultancy with systems installed in a real home for you to discover how we can make music sound real in your home.
We have the best domestic demonstration facilities available and provide straightforward and professional expertise to help change your lives by improving the way you, your partners, families and friends feel at home with simply better sound for music and movies.
From single systems for music and movies to network music throughout the home - the listening experience at House of Linn is so good that demonstrations can last for hours. Take a tour of the House on-line and read our news and events page for the latest information.
To make an appointment either call or email us.
As we demonstrate, sell, install, service and aftercare, our knowledge and expertise is second to none.
On-Line Shop
Our on-line shop offers value for money to owners and first-time customers with access to a range of ccessories and other products we believe will help you get the most music out of your music collections.
Because of our unique pedigree and with demonstration facilities in a real home, we are able to offer the best tried and tested advice. Please feel free to ask us about anything you are interested in before you commit to purchase.
If you are not sure about the product you wish to purchase do not buy on-line, rather we suggest you contact us in the first instance.
Buying From The On-Line Shop
Our aim is to offer superb value and high level of service.
Our policy is to order all stock directly from the manufacturer upon receipt of your order.
This ensures you will receive the latest model and specification, no old stock that’s been sat in a warehouse!
We undertake to inform you of the expected delivery date within 24 hours of receipt of your order.
You may wish to request the expected delivery date before placing your order, simply email or call us and we will contact the manufacturer and let you know.
As soon as your product arrives with us we will let you know and dispatch via TNT.
In the UK all orders are expected to be delivered to you the next working day, in most of Europe the delivery date is generally 2 – 3 days after dispatch and for the rest of the world a few days more subject to local customs clearance.
All orders are dispatched fully insured and with a tracking reference so you can check the progress of your parcel.
Deliveries can only be made to addresses with an active landline telephone.
Please note that our shippers will endevour to deliver as arranged. We are not responsible for any costs incurred because of none delivery or factors caused by others.
Current legislation gives you the right to cancel the sale up to 7 working days from receipt of the goods, without penalty and without giving a reason.
We will provide a full refund of the original purchase price you paid not including any outward postage or shipping costs provided that the following provisions/details are met:
Order Cancellation in writing.
The goods must not be opened, damaged or soiled in any way.
Goods must be un-opened in their original packaging.
The cost of returning the goods at customer expense.
The goods must arrive back undamaged. Please consider insuring the goods before despatch.
A full refund cannot be given for opened, damaged or soiled returned goods, a 20% restocking charge will apply in this event.
All quoted prices include VAT - delivery is extra unless stated otherwise. The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.
A contract isn't active until we have taken payment for your order.
Damaged Goods and Incomplete deliveries:
If after receiving your goods they are found to be damaged in anyway, or if you have any complaints or concerns regarding your purchase or the or the way in which your transaction was handled, please inform us within 24 hours by either email to info@houseoflinn.com or by telephone: 0161 766 4837
Purchasing With Credit/Debit Cards
When paying by credit card or debit card, goods will be charged to you on the day your goods are ordered. We endevour to supply within 48 hours of the order. If you are paying by credit card, goods can only be delivered to the address at which your credit card is registered. To protect your personal details, a receipt for your goods together with the order tracking number or mailing reference as applicable, will be sent by email on the afternoon of dispatch. No documents will be enclosed within the order itself. The shipping label on the outside of the packing will confirm the order was despatched by House of Linn. If we cannot supply the agreed goods we will inform you immediately. You can then cancel the sale or wait an agreed time.
Product Availabilty
If any product offered offered for online purchase is for whatever reason no longer available, a full refund of the transaction will be given.
Confidentiality
All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
Prices and Tax
The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.
Dispatch Policy
While every effort will be made to ensure that all items shown in our on-line shop are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 48 hours. If we are unable to despatch your order within 7 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.
Cancellation and Returns
If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods. The information on how to cancel and the Cancellation Form will be sent with the goods, together with the postal details of where to return the goods. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why.
Colours
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
Jurisdiction
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
Consumer Rights
None of the above Terms and Conditions affects your statutory consumer rights.
Company information
brianandtrevors is the trading name of House of Linn Ltd., a company incorporated in England and Wales and registered under company number 5776249.
Registered office: Piene House, Hind Hill Street, Heywood, OL10 1JZ
Trademarks
Brian and Trevors and Brian and Trevors: Just Listen are registered trademarks owned by Brian and Trevors Ltd.
Privacy Statement May 25th 2018
We are committed to fully protecting your privacy. This Privacy Policy helps you understand what personal information we collect, why we collect it, what we do with it and the choices you have, including how to access and update information. Our policy applies to you if you use our products or services in store, over the phone, online, or if you use any of our websites or interact with us on social media.
All data is processed or held within the scope of the General Data Protection Regulation (GDPR).
How we collect information about you?
We collect personal information directly from you, such as your name, address, email address, phone number and other contact information. We also collect transaction information about products you purchase, prices, your method of payment and your payment details. Situations in which you provide us with information could include purchasing products at our place of business, using our online services, requesting to receive marketing or other communications, entering competitions, providing us with feedback, etc.
How we may use your personal information?
The law on data protection sets out several different reasons for which a company may collect and process your personal information. As a company, we are often required to process your personal information to carry out certain tasks relating to our business activities. In such cases, processing of personal information can be justified on the grounds of legitimate interest.
Examples are:
We use your personal information to contact you directly.
We may contact you to provide customer support and to respond to, and communicate with you, about any requests, or if you need to obtain or provide information.
We may contact you to provide you with information regarding products (i.e. new releases) or about promotions, special offers etc.
We may contact you regarding sales and general enquiries, e.g. warranties, product recalls.
We would also contact you to comply with a request from you in connection with the exercising of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression list to be able to comply with your request).
It may be necessary to contact you to protect our company interests, for instance where you fail to repay what you owe us or return our property. This may be carried out by a third party acting on our behalf.
We use your personal information for contractual reasons, i.e. to process your orders and payments or to give you a refund. We use your personal information when you have given your consent, for instance to communicate with you by email or text messages about our products and services, competitions, offers, promotions, or special events where you choose to do so.
We use your personal information should there be a legal reason to do so
We use your information in certain circumstances should it be in your vital interests, for instance to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you, for instance criminal activity.
How long do we keep your personal information?
We will only use your personal information for as long as necessary for the purpose for which it was collected.
Who may we share your information with?
We share your information with the following service providers: payment gateways, manufacturers, insurers, delivery couriers and service technicians. We only work with service providers who meet our standards on the processing of data and data security. We may transfer your personal information to other organisations in certain scenarios, for example when you apply for credit or if required to do so by law. Also, under any code of practice by which we are bound, or we are asked to do so by a public or regulatory authority. We may share information with fraud prevention agencies, or if we necessary, share information to exercise or protect our legal rights, users, systems, or services.
How do we keep your personal information safe?
We implement technical and organizational security measures to protect the personal information supplied by you against loss, destruction, and any unauthorised access by third parties. We ensure that all partners we work with act in compliance with the General Data Protection Regulations (GDPR).
What are your rights with respect to your personal information?
You have the right to request what personal information is held about you and our reasons for processing it. Below please find examples of rights that all individuals have under the GDPR data protection laws. Please be advised that they do not apply in all circumstances.
The right to be informed about the processing of your personal information
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
The right to object to processing of your personal information
The right to restrict processing of your personal information
The right to have your personal information erased (the “right to be forgotten”)
The right to request access to your personal information and to obtain information about how we process it
Contact Us If you have a question about this policy, would like to exercise any of your rights or have a complaint, please contact us at:
Should you be unhappy with the outcome of your enquiry, you can contact The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Telephone 01625-545700.
Please visit the ICO's website for further details at: https://ico.org.uk
Changes to this Policy
We may review this policy from time to time. Updated versions will be posted on our website.
Date of policy revision: 24/05/2018
